Front desk
PMS
Reservations, check-in, rooms, housekeeping, and folios on one screen.
Pineedge HotelOS
Everything your hotel runs on.
In one place.
Pricing
RMS
Smart pricing from demand, events, and competitor rates.
Up to 7 to 10% revenue growth
Based on typical dynamic pricing outcomes. Results vary by property.
Distribution
Channel Manager
Real-time rates and inventory across every OTA. No overbookings.
Direct bookings
Booking Engine
Commission-free direct bookings from your own website.
Restaurant and bar
POS
Restaurant, bar, and spa sales posted straight to the guest folio.
Pip
AI Assistant
Answers questions, takes calls, helps you improve from guest reviews, and updates every system for you.
AI Assistant
Ask your hotel anything.
Front desk, managers, and guests get instant answers.
Pineedge AI
Good afternoon. 18 departures and 22 arrivals today.
Front Desk
Which rooms are checking out today?
Checking PMS
Pineedge AI
Here are today's 5 checkouts:
| Room | Checkout | Balance | Status |
|---|---|---|---|
| Room 104 | 11:00 AM | $0.00 | Paid |
| Room 212 | 11:00 AM | $86.00 | Balance $86 |
| Room 215 | 10:30 AM | $0.00 | Paid |
| Room 308 | 1:00 PM | $0.00 | Late checkout 1 PM |
| Room 410 | 11:00 AM | $0.00 | Paid |
Manager
Give me my daily report.
Checking RMS
Pineedge AI
Here's today at a glance:
Accountant
Give me the weekly revenue report.
Building your report
Pineedge AI
Here's last week, Oct 19 to 25. Revenue $58,940, up 6%. 4 folios still have open balances.
Sales
Any group bookings pending for March?
Checking group blocks in PMS
Pineedge AI
1 group block is waiting for confirmation:
Wedding party
Awaiting confirmation15 rooms · Mar 7 to 9 · Held by AI from a phone call
Guest · Room 412
Is the airport shuttle included in my package?
Checking your reservation
Pineedge AI
Yes, your package includes it.
Your Stay & Fly package includes a free airport shuttle, daily 6 AM to 10 PM, every 30 minutes.
IncludedYou
Checking PMS
Pineedge AI
Yes, breakfast is included.
Continental breakfast is included every morning, 6:30 to 10:00 AM, in the lobby lounge.
IncludedYou
Checking PMS
Pineedge AI
Good question.
I can answer that from your live PMS, RMS, and Booking Engine data. I'll show you in your demo.
Manager
What are guests saying this month?
Reading guest reviews
Pineedge AI
42 new reviews, average 4.3 stars. Guests love the breakfast and the staff. The top complaint is slow check-in on Friday evenings, mentioned 9 times.
- Loved: breakfast (18 mentions)
- Loved: friendly staff (14)
- Improve: Friday check-in wait (9)
Want me to add a second desk agent on Fridays from 4 to 8 PM, and draft replies to the 3 lowest reviews for your approval?
Shift request sent to the GM. 3 replies drafted and waiting for your approval.
Awaiting approvalAccountant
And the monthly report for September.
Building your report
Pineedge AI
September is ready. Revenue $241,300, occupancy 79%, ADR $134. I've included taxes collected and OTA commissions paid.
Ask Pineedge AI anything...
AI Calling
The front desk that always picks up.
AI handles calls 24/7, updates every system, and logs every action for your team to review.
Live call00:12
In-house guestRoom 312
- GUEST · ROOM 312
Can I get two extra towels and a late checkout tomorrow?
- PIP · PINEEDGE AI
Of course. Towels are on the way, and late checkout until 1 PM is approved.
System actionsLogged for staff review
- HousekeepingFrom call: Guest · Room 312Task created: Room 312, towels x2Completed
- PMSFrom call: Guest · Room 312Late checkout 1 PM added to reservationCompleted
Every action logged. Full audit trail.
You stay in control. Staff confirm every booking.
Works around the clock. Every call answered.
Pipwith Front DeskPMS
Message Pip...
PMS
Give your front desk hours back every day.
Checkouts, balances, and reports handled with one sentence.
6 roomschecked out in one request
2 balancesflagged before guests leave
1 clickweekly report as a PDF
Before
Staff check each folio, chase balances, and build reports by hand at the end of a long shift.
With Pip
Ask once. Pip checks out paid rooms, flags open balances, and builds the report.
Guests check out in seconds, with no surprise charges at the desk.
Pipwith RevenueRMS
Message Pip...
RMS
Never leave money on the table again.
Pip spots events and holidays early, checks your competitors, and suggests the right rate.
Up to 7 to 10%revenue growth*
+$2,340from one long weekend
1 tapto approve and publish
*Typical dynamic pricing outcomes. Results vary by property.
Before
Rates stay the same during holidays and events because nobody had time to check the market.
With Pip
Pip watches demand every day and asks before changing a single price.
Guests always see a fair, consistent price on every site.
Pipwith ManagerChannel Manager
Message Pip...
Channel Manager
Sell out without a single overbooking.
When rooms run low, Pip protects them for commission-free direct bookings.
3 secto close every booking site
0overbookings
$0commission on your last rooms
Before
Someone logs into each booking site to close rooms, and a double booking slips through on the busiest night.
With Pip
Pip closes OTAs instantly and keeps your last rooms for direct guests.
No guest ever arrives to hear ‘sorry, we’re full.’
Double QueenNov 14 to 16 · 2 nights
$139/nightQuestions? Get a quick call from our assistant
Phone number
Call me
Harbor Inn Assistant calling...
Booked direct · Double Queen · Nov 14 to 16 · Confirmation sent by textNo OTA commission
Booking Engine
Turn website visitors into direct bookings.
Guests ask for a call, Pip answers their questions and books the room.
24/7answers on your website
Directbookings, not OTA
$0commission per booking
Before
Guests with a question leave your website and book on an OTA, and you pay 15 to 20% commission.
With Pip
Pip calls them back in seconds, answers questions, and completes the booking.
Guests get a friendly answer right away, any time of day.
Pipwith ServerPOS
Message Pip...
POS
Stop losing money on room charges.
Every order from the restaurant, bar, or spa lands on the right folio in seconds.
2 secto post a charge to a room
$0charges lost on paper slips
1 tapnightly sales summary
Before
Servers write room numbers on slips. Some get lost, some go to the wrong room, and the desk re-types the rest.
With Pip
Pip matches the guest, posts the charge, and sums up the night for you.
Guests sign once and check out with a bill that’s always right.
